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You must have an active 6-digit Account Number with Pardon Applications of Canada to proceed with a Client Care Request.

If you do not yet have a 6-digit Account Number, call 866-383-9744 to activate your file first.

For fastest Client Care Response:

  1. Update Contact Information
  2. Update Payment Method
  3. Upgrade to PRIORITY
  4. Request a File Update
  5. Submit General Inquiry

or EMAIL Client Care (include your 6-digit AN# & full name)
or TXT 613-703-1958 (include your 6-digit AN# & full name)
or FAX 866-596-4321
or CALL 866-383-9744 for LIVE support between 7A-2P Pacific | 8A-3P Mountain | 9A-4P Central | 10A-5P Eastern | 11A-6P Atlantic, Monday-Friday